The latest AskGamblers Complaint Service (AGCS) report for 2024 was officially released Tuesday. The report highlights accomplishments and records of the AGCS team (formerly known as AGCCS) for the previous year. In 2024, the AGCS team managed to return $6,890,547.11 to players.
However, that amount is substantially less than 2023’s staggering $9,031,914.04. Over 7,259 players relied on AskGamblers in 2024, submitting complaints against 1,114 casino brands.
Last year, $6,473,049.96 was recovered for English speakers, while $330,303.95 was returned for other languages. Affiliate programs accounted for $87,103.20 as well.
The AGCS team’s $6,473,049.96 total for the English version of the website breaks down to:
- Average per day: $17,734.38
- Average per week: $124,481.73
- Average per month: $539,420.83
- Average per complaint: $1,952.65
Factoring in all the accepted and processed complaints, the AGCS team had a 68% resolution success rate in 2024. It resolved a record-breaking 2,642 complaint cases, an 8% increase compared to 2023.
The AGCS team also had 10,342 new complaint cases processed, a 29% increase compared to the previous year. Another interesting milestone reached was the AGCS returning a total of $70 million to its members.
Check out a breakdown of the complaint cases:
- Payment issues: 6,251
- Account issues: 1,405
- Deposit issues: 994
- Bonus issues: 547
- Software issues: 408
- Other issues: 737
In addition, the AGCS recovered a record-breaking $87,103.20 in Affiliate Program complaints, a 90% increase compared to the year before.
Dijana Radunović, General Manager at AskGamblers, opened up about the AGCS’ successful year:
“It’s amazing to see the trust players put in us year after year, and we’re able to repay them by helping them recover their funds from operators or solve other related issues. We’ve had another successful year, with a few records broken and amazing milestones achieved and we can’t wait to see what lies in store in the years ahead.”
Furthermore, the AGCS also rejected complaints for several common reasons, including no response when asked to provide additional information, lack of evidence, insufficient information provided, and if it’s for a gambling authority.
In 2024, the AGCS team rejected 7,027 complaints but 459 complaints were rejected once and then accepted, 83 of them were rejected twice and then accepted, and 36 were rejected more than twice and then accepted.
Complaints were largely for online casinos and sports betting operators.
Fairspin Casino had the largest disputed complaint resolved: $285,080.
Jose is an iGaming analyst with wide experience within the sector. He has been working as content writer on casino and betting websites for more than 10 years, contributing on websites like Pokerlistings, Casinobee, Betpack among others, sharing his insights and perspective for the future ofthe iGaming market.
