The Australia Communications and Media Authority (ACMA) is set to launch BetStop, a national register where people can opt to self-exclude from all online gambling websites and apps.
BetStop will block access to all gambling websites and apps for self-excluding gamblers
Currently, gamblers who wish to self exclude or ‘take a break’ must approach each individual gambling company separately and request that they be included in the company’s internal self-exclusion list. The ACMA hopes that BetStop will address “a critical consumer gap” by offering a one-stop blocking service for all online gambling products and services.
ACMA chair Nerida O’Loughlin said of the new register:
“BetStop will help those at risk of gambling harm to take control of their situation, allowing them to block themselves from all licensed online and phone wagering services in a single process. It is now time for industry to get ready and to have their systems and processes in place to protect their customers and use BetStop.”
According to the ACMA, all gambling companies will be legally required to advertise BetStop on their websites and apps. Once a gambler has opted to self-exclude through the service, the company must then close the person’s gambling accounts and return any credit immediately. They will also be required to block any attempts by the gambler to reopen their account once they are still registered with BetStop.
The minimum break that a gambler can apply for through the service is a three-month exclusion. Alternatively, they can opt to exclude for life. Any gambler who had self-excluded can opt to have their decision reversed once they have gone through the initial three month period.
An ACMA spokesperson said:
“They will first need to see a GP, counsellor or psychologist to discuss their decision to recommence gambling. This has been designed so that people wishing to end their self-exclusion first have a discussion with a qualified professional to talk about the decision and whether it is the right one for them.”
The service is expected to launch in the coming months.
Based in London, Natasha is a former sports journalist with experience working for some of the biggest athletes & brands in the world of sports and iGaming.