The New Jersey Division of Gaming Enforcement (DGE) is set to introduce new responsible gaming protocols for all gambling operators in the state in 2023.
An early warning system will be put in place to identify potential problem gamblers
A commissioned report carried out by Rutgers University into the local gambling market has made several key recommendations to help improve gambling operators approach to an individual customer’s gambling activity and subsequently limit the effects of problem gambling. The DGE now looks set to take action on those recommendations.
Spokesperson for the DGE Leland Moore told Gambling Industry News:
“DGE maintains existing, comprehensive responsible gaming requirements, but as the gaming industry continues to evolve and expand, regulators must be prepared to handle the challenges related to balancing rapidly developing technology and the need for strong social responsibility protocols to protect the vulnerable.
DGE is embracing technology to implement a profound and transformational change to responsible gaming practices by gaming operators.”
As part of that change, gambling operators will be tasked with hiring a dedicated staff member who will oversee all responsible gaming practices at the company. This person would also ensure that any customers who are considered ‘at-risk’ would be supplied with the necessary information and resources to limit their exposure to gambling harms. This would include the option to limit their activity or to take a break from gambling altogether.
Companies will also need to implement technology that would help to identify potential problem gamblers and those who are already displaying signs of problem gambling. This would require the use of a system that incorporated automatic triggers based on a person’s account activity or their gambling behavior.
Companies will have until January 2023 to have those systems in place. The changes will apply to all forms of gambling including sports betting.
Ciaran has been working within the Gambling Industry as a deep analyst since 2019. His deep knowledge and understanding of all the gambling regulations, and processes makes him a true asset, and an always valuable point of view for Gambling Industry News, allowing us to cover every topics from a brand new perspective.